A little help?
We’re here to help you find your way back to your table.
Talk to us
Email banjonay@icloud.com with your app version and what happened. Please don’t send passwords, payment details or health photos.
Join your Circle
Open the invite on your iPhone, or enter the invitation code in PairPlate. If you haven’t installed the app, get it from the App Store first, then reopen your invitation.
Barcode not found?
Food databases don’t cover every product. Check the digits, try again, or use manual nutrition entry with the package label. Always check serving size before saving.
Purchases and subscriptions
Open You → PairPlate Plus → Restore purchases using the Apple account that made the purchase. Manage or cancel subscriptions in iPhone Settings → your name → Subscriptions. Deleting PairPlate or your account does not cancel an Apple subscription.
Your account and data
Delete your account in You → Settings → Account → Delete account. For access, correction or deletion requests you cannot complete in the app, email banjonay@icloud.com. We may need to verify account ownership.
Camera, notifications and Apple Health
Manage permissions in iPhone Settings. In PairPlate, use You → Apple Health to control meal syncing, and You → Reminders for notifications. Existing Health entries can be managed in Apple Health.